04 — Selected work
A sampling of recent work across hospitality, knowledge systems, and human-centered infrastructure. Names withheld by request.
Re-architected service workflows and back-of-house systems across 6 properties; reduced operational friction and stabilized guest experience scores during a 40% staffing turnover.
Designed embedded AI workflows that turned 300+ hours of monthly documentation work into a queryable knowledge layer without disrupting the human review loop.
Built a living institutional knowledge system that survived two leadership transitions and onboarded new operators in days instead of months.
Designed an evidence-informed reintegration framework with measurable downstream outcomes — bridging justice-system innovation and workforce systems.
Mapped 80 core processes for a complex operator, exposing 12 silent bottlenecks and the 3 highest-leverage interventions to address them.
The ampersand
One symbol. Infinite connections. That's the work.